Assistance/Questions
Did you know that the answers to 98% of the questions can be located in the GUIDELINES posted on each of the Program’s pages?

It is important that you look before you contact us.

Guidelines can be located at GUIDELINES Telephone Option #
LENDER ONBOARDING | TRAINING (Program, Technical Web-based) USER ACCESS (Credentials, Disabled Access) 1
eHPay  Digital Payment of Compliance Fees!
SYSTEM ERRORS – TECHNICAL ASSISTANCE
PROGRAM ELIGIBILITY QUESTIONS: Please note that all eligibility details are in each of the Programs Guidelines found by selecting the Program Page 4
DEFICIENCIES:  Deficiencies/Exceptions need to be uploaded; this includes LOE. You can see the issues with the loan online.  If you have a specific question related to an eHousingPlus defi, you can contact us. Deficiency status can be located on the Portal, please check   5
LOAN SPECIFIC: If you have any questions related to a specific loan already in our system, need to make changes that are locked or other borrower issues.  Please note, files and fees are electronic.  Do not mail files or fees. 6
UPLOAD OF COMPLIANCE FILES, DEFICIENCIES, AND MISSING DOCS
 

Questions related to the Mortgage File (defis & status), DU Findings, DTI, Insurance, Collateral, Purchase, etc NEED TO BE ADDRESSED BY THE SERVICER DIRECTLY.

Contact the servicer
Idaho Housing Servicing   (800) 219-2285
Lakeview Servicing   (855) 253-8439 opt 3
US Bank Servicing   (800) 562-5165

 

 

 

Main Office

eHousingPlus
15175 Ludlam Rd, Suite 203
Miami Lakes, Florida 33014

Telephone: (954) 217-0817
Toll Free: (888) 643-7974

eHP Principals 

Sue Denihan

Paloma Miranda