|Did you know that the answers to 98% of the questions can be located in the GUIDELINES posted on each of the Program’s pages?
It is important that you look before you contact us.
|Guidelines can be located at GUIDELINES||Telephone Option #|
|LENDER ONBOARDING | TRAINING (Program, Technical Web-based) USER ACCESS (Credentials, Disabled Access)||1|
|eHPay Digital Payment of Compliance Fees!|
|SYSTEM ERRORS – TECHNICAL ASSISTANCE|
|PROGRAM ELIGIBILITY QUESTIONS: Please note that all eligibility details are in each of the Programs Guidelines found by selecting the Program Page||4|
|DEFICIENCIES: Deficiencies/Exceptions need to be uploaded; this includes LOE. You can see the issues with the loan online. If you have a specific question related to an eHousingPlus defi, you can contact us.||Deficiency status can be located on the Portal, please check||5|
|LOAN SPECIFIC: If you have any questions related to a specific loan already in our system, need to make changes that are locked or other borrower issues. Please note, files and fees are electronic. Do not mail files or fees.||6|
|UPLOAD OF COMPLIANCE FILES, DEFICIENCIES, AND MISSING DOCS|
Questions related to the Mortgage File (defis & status), DU Findings, DTI, Insurance, Collateral, Purchase, etc NEED TO BE ADDRESSED BY THE SERVICER DIRECTLY.
|Contact the servicer|
|Idaho Housing Servicing||(800) 219-2285|
|Lakeview Servicing||(855) 253-8439 opt 3|
|US Bank Servicing||(800) 562-5165|
15175 Ludlam Rd, Suite 203
Miami Lakes, Florida 33014
Telephone: (954) 217-0817
Toll Free: (888) 643-7974